16 Jobs in Lenexa, KS
The University of Kansas Health System is Hiring a Call center associate Near Lenexa, KS
Position Summary
Career Interest : The OAM (Office of Access Management) Call Center Associate assists patients with scheduling appointments and insurance registration with The University of Kansas Health System’s outpatient clinics.
These staff work in a call-center environment answering incoming patient calls as well as contacting patients who have received a specialty referral.
The OAM Call Center Associate provides the highest level of customer service through friendly and compassionate patient interaction and scheduling appointments correctly.
The OAM Call Center Associate successfully manages more complex scheduling needs and may serve as a preceptor for new staff.
In addition to scheduling, the staff may review patient self-scheduled appointments for accuracy and create patient communication campaigns.
The OAM Call Center Associate works out of the OAM Call Center location and may have the opportunity to work remotely at home after demonstrating consistent competency with job duties.
Candidates for this position should have prior healthcare and / or call center experience.
Responsibilities :
- Respondstoahigh-volumeofincoming telephone calls
- Assistspatientsinregisteringand canceling appointments
- Accuratelydocumentsandroutescallsto the proper department
- Identifiesurgentcustomerneedsor operational issues, and escalate appropriately
- Efficientlynavigatesmedicalrecordsand ensurepatientinformationisup-to-date and accurately entered in the correct location
- Followsallregulatoryandcompliance standards
- Delivershigh-levelofcustomerservice
- Followsdocumentedprotocolsand guidelines
- Uses reference documents and online knowledgebasetoolstoclearlyarticulate accurate information regarding SHC services
- Usesfunctionalityofthetelephone system as required
- Communicateswiththecareteamand supportstaffonvariouspatientissues.
- Obtainsandupdatesinsurance information.
- Educatespatientsonprovidingmedical records and other medical documentation needed for TUKHS appointments
- Deliversexpertknowledgeregarding clinic-specificprocesses.
- Assigned to work Appointment Request WQ including proper filtering and prioritization in accordance with specialty standards.
- Manages departments Scheduling Inbasket and voicemails.
- Artera Messages - PLACEHOLDER
- Demonstrates scheduling proficiency so new OAM Scheduling Agents may shadow Scheduling Associates as part of training curriculum.
JOB REQUIREMENTS
Required :
- High School Diploma / GED
- One (1) year direct customer service in health care setting or contact center environment
Proficiency of Level I skills, plus :
- Knowledge of medical terminology.
- Working knowledge of EPIC or other patient / customer database
- Ability to apply C-I-CARE to work
Time Type : Full time
Full time
Job Requisition ID : R-32842
R-32842
Last updated : 2024-04-27
Job Summary
Full Time
Ambulatory Healthcare Services
$39k-49k (estimate)
04/28/2024
07/25/2024
kansashealthsystem.com
WESTWOOD, KS
3,000 - 7,500
1906
Private
CARRIE JORDAN
$50M - $200M
Ambulatory Healthcare Services
Related Companies
About The University of Kansas Health System
The University Of Kansas Health System is a provider of educational programs and clinical training services.
The job skills required for Call center associate include Customer Service, Call Center, Scheduling, Health Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center associate positions, which can be used as a reference in future career path planning. As a Call center associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center associate. You can explore the career advancement for a Call center associate below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Associate job description and responsibilities
Managing large amounts of inbound and outbound calls in a timely manner.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Associate jobs
Provide outstanding customer service.
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Update customer information as required.
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Process and log incoming calls into the CRM system.
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Step 3: View the best colleges and universities for Call Center Associate.
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